Frequently Asked Questions – Micro Markets
What is a micro market?
A micro market is an unattended store utilising a safer contactless/touchless self-checkout kiosk or point of sale (POS) as the payment station. Micro markets can sell anything, though are typically stocked with convenience items. They can easily be integrated into an office or community space as an alternative to vending.
Does a micro market offer contactless or touchless payment options?
Yes, it offers a whole range of contactless or touchless payment options. Our 365Touchless Transaction Technologies™, through its 365Pay™ App and the 365Beacon™, create a safe and welcoming experience for micro market clients and customers.
Why is a micro market considered to be a safer staff lunchroom solution?
Micro markets work perfectly for social distancing as they are designed for smaller groups of people compared to a traditional canteen. As micro markets are open 24/7 and not limited to lunch breaks, high volumes of visits are spread throughout the day. As micro markets are typically installed on multiple floors, the risk of contact is also reduced as staff can quickly access the market and return to their desk. In addition, a micro market offers a whole range of different contactless or touchless payment options. Combined with enhanced cleaning and sanitisation practises, our contactless or touchless solutions are critical in reducing consumer touch points in staff service areas and break rooms.
What is the 365 self-checkout kiosk or point of sale (POS)?
The 365 kiosks or POS solutions are the micro market payment centres. The POS offers several payment options, is extremely user friendly, and is expedient to use. The primary functions of the POS are to manage accounts, check prices, and make purchases.
What is SmartInventory™?
SmartInventory™ is our mobile-friendly inventory application, designed to ease both your routine daily stocking and your monthly physical inventory. Our Inventory Management has two modes: Perpetual and Physical. Perpetual Inventory allows you to scan an item’s Universal Product Code (UPC) and will report back how many of these items are currently in your inventory. You can adjust this number if you are adding or removing items from stock using a simple (+,-) system. Physical Inventory allows you to quickly set or reset your inventory levels, without regard to what is currently in inventory. In Physical Inventory mode, when you scan an item, it will ask you for the quantity in the store, and replace your current inventory number, with the new amount input. SmartInventory™ can be used on most mobile devices including our SmartTablet™ Inventory Bundle, iPad™, iPhone™, Android™ phone and many others.
How does 365 protect their customers’ credit card data?
365 is a manufacturer in the industry that is PCI PA-DSS compliant, ensuring your data and information are always secure and protected. No credit card information is stored on the kiosk or in the databases. All credit card transaction data is sent over encrypted channels directly to the credit card processor.
Compared to a traditional vending machine/bank, how much can I expect my revenue to increase?
You can typically expect revenue to increase by 50-300%, depending on your location and volume.
Can I receive training on the setup and operation of my POS?
Yes, you can schedule live or online training to ensure a smooth and well-informed opening of your new micro market.
Where can I open a micro market?
While micro markets can be opened anywhere, we suggest a closed environment or shared community space. Within these locations, customers are encouraged to become repeat buyers and losses can be minimised.
What do I need to get started?
Dedicated space for your micro market to be installed, electrical power source for our 365MicroMarketTM equipment, and open internet access for our web-based ADM™ tools.
Can I order part of the MicroMarket™ and do the rest of the installation myself?
Yes, the minimum you will need is a self-service payment POS. Thereafter, your solution is completely scalable and you can decide what and how many components you want to include in your micro market. If you decide to sell chilled/ frozen products then it is advisable to also invest in an intelligent health timer lock.
Does Vendpro offer a full turn-key solution?
Yes, Vendpro can deliver a turn-key MicroMarket™ that includes the self-checkout payment POS, the shelves and fixtures, coolers/ freezers complete with health lock, security system with cameras etc. We even offer a fully compatible and integrated refill pick and inventory control system. Our turn-key installation process can convert any operation into a highly efficient facility within days.